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New Municipal Employee Orientation Training

The following topics are the result of a nationwide study of municipal orientation practices. Produced in cooperation with seven different cities, they provide the first ever realistic audio-visual orientation training of benefit to all cities from the largest to the smallest. This series is similar to the Government Employee series, but was designed just for cities and just for new employee orientation, not refresher training.

ETHICS

STANDARDS OF CONDUCT

CUSTOMER SERVICE

PREVENTING ACCIDENTS

DEALING WITH DIFFICULT CITIZENS



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